Active Listening & Patient-Centered Communication

This CPD  course is designed to enhance physiotherapists’ communication skills through an in-depth focus on active listening techniques and patient-centered communication, aligned with Australian physiotherapy clinical practice standards. Using evidence-based frameworks and key concepts drawn from leading communication models and clinical texts, this course explores the practical application of different types of active listening—including reflective, empathetic, and critical listening—in physiotherapy practice.

Through detailed clinical case studies, participants will examine real-world communication challenges and learn how to build stronger therapeutic alliances by listening with purpose, empathy, and clinical intent. The course highlights the impact of effective listening on patient adherence, satisfaction, and outcomes, while also addressing the communication needs of patients from diverse backgrounds.

About the Musculoskeletal Physiotherapy Program Instructor

The musculoskeletal physiotherapy program is led by Mustufa Kagdi, MACP, APAM, a highly accomplished Titled APA Musculoskeletal and Sports & Exercise Physiotherapist based in Australia. With nearly two decades of experience and expertise in advanced manual therapy, biomechanics, and pain science, Mustufa has successfully mentored physiotherapists at all levels.

Having completed his Master of Manual and Sports Physiotherapy at the University of South Australia, Mustufa brings a wealth of knowledge about Australian physiotherapy practice and standards. His interactive teaching style and deep understanding of clinical reasoning make this program a must for international physiotherapists aiming to thrive in Australia.